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Frequently Asked Questions

Yes, we ship all over the world at an amazing flat rate of just €7 for tracked shipping. This cost will be added at checkout.

We also run special offers regularly, so be sure to sign up to our newsletter so you can catch all that good stuff!

It depends on where you are. Orders shipped within Ireland should arrive within 1-2 days of dispatch.

Overseas deliveries can take anywhere from 1-3 weeks (but most arrive quite quickly)

Tracking details will be provided in your confirmation email.

We use the Irish National Postal Service: An Post

If you are based overseas then you can track your order progress initially through An Post, and then via your own national mail carrier once the package is shown as processed at your border.

The same tracking number is used throughout the process.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Yes, we are happy to wind skeins or hanks of yarn in to cakes for you - please just leave a note in the comments section of your order to request this.

Please note that this request may slightly delay the dispatch of your package.

 

Please also note that skeins or hanks that have been wound in to cakes are not eligible for return.

Customers resident within the EU will be charged VAT.

If you are not an EU resident and you've ordered products for delivery to a non-EU address, both the products and the delivery will normally be zero-rated, with no VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.

Yes. We accept one4all vouchers both in store and over the phone but please note that due to EU regulations from 10th January 2020 the maximum spend is €50 per transaction.

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