Privacy & Your Information
We retain details necessary for successful fulfilment of your order and may use them for marketing purposes for example emailing or posting you information about seasonal offers (if you have given us permission to do so). These details include: name, address, telephone number and email address of sender, name, address, telephone number and email address of recipient. We do not sell addresses to any other companies. We will never cold call you for marketing purposes. Credit card numbers are not retained after payment has been received.
This is Knit Ltd respects your privacy as a visitor to this website. We recognise your need for us to explain what data we collect, how we collect it and what we do with this data.
We will abide by the various data protection laws and adhere to the latest General Data Protection Regulation. We will collect personal data such as name, address, email address, telephone numbers etc. This is so we can fulfil your order. We will only contact you if (a) there is a problem or issue with your order, or (b) you have agreed to be sent marketing material. We will also collect non personal data which we will ordinarily use for statistical purposes. These details are used for a number of purposes including administering the site, analysing trends and gathering statistics. This is to help us better understand customer patterns and to help us serve our customer needs on this website in the future. Examples of this non personal data include browser details, demographic data and statistics. Data will be collected by monitoring Internet Protocol (IP) Addresses. This gives us details about your Internet Service Provider, and not you as an individual. As with many online businesses, we may also use an external statistics provider to analyse trends on this website (such as Google Analytics). We also use third party tools that help us to provide a high level of support and customer service. Your details are shared with these platforms only ever to the extent that is required to provide the service in question. All these tools are fully secure and compliant with GDPR Regulations.
You will be given the option to subscribe to our mailing list which we may use to contact you for marketing purposes. We will never pass these details on to any external third party, unless we have specific permission from you to do so. You may op-in or opt-out of our mailing list at any time. Our marketing emails are sent via Klaviyo, a platform that is fully compliant with GDPR Regulations.
We process payments through Shopify, Paypal and Stripe. We never have access to credit card information used to complete online purchases.
Our payment partners encrypt your information through the Payment Card Industry Data Security Standard (PCI-DSS). PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
What are your rights?
You are entitled to request copies of all personal data held by us. It is your right to amend, correct, or delete said information as you see fit. You are also able to limit, restrict, or object to the processing of your data. You can contact us at firstname.lastname@example.org to do so.
If you have previously given us your consent to use your information, for example, to send out marketing emails, you can unsubscribe from this via the relevant link at the bottom of all our marketing emails, or by contacting us at email@example.com
If you wish to withdraw or request to see said copies of your personal information, we will come back to you within 14 working days. If your request is more in depth, it may take a little longer to fulfil your enquiry. Where possible we will aim to have this completed within a month.
If you have any complaints regarding This is Knit Ltd's processing of your personal information, please contact us at firstname.lastname@example.org with the subject: "Data Controller" - or write to us at: Data Controller, This is Knit Ltd, Powerscourt Townhouse, South William St, Dublin 2, D02 YD58, Ireland.
Please note that you have the right to file a complaint with the supervisory authority, which is responsible for the protection of personal information in the country where you live or work, or in which you think a breach of data protection laws might have taken place.